Dental Administrative, Billing, and Insurance Courses

The Art of Communication: Your Journey to YES 1 – 2 CEU

Communication is more than just words; it’s an art, a science, and a powerful tool for success. In this course, you’ll embark on a transformative learning experience that will revolutionize the way you connect with your patients, leading them to embrace your recommendations with a YES.

We will delve deep into the intricate world of effective communication, equipping you with the skills and techniques to choose the right words, convey the right messages, and inspire affirmative responses from your patients.

Learning Objectives: 

  • Create effective scripts to your roadmap to YES whether for treatment, financial, or scheduling.
  • Cultivate patient commitment to your practice and your team. Understand the psychology behind patient decision-making and create an environment of acceptance.
  • Master body language and tone – learn how to harness this power to convey confidence, empathy, and trust.
Play the Game Expedite and Maximize Your Patients Insurances 1 – 3 CEU

Are insurance claims turning your accounts receivables into a never-ending nightmare? You’ve painstakingly submitted all the necessary details to ensure a smooth claim process, yet 45 days later, you’re still faced with the dreaded denial. It’s time to put an end to this insurance claim frustration and transform your approach.

You’ll leave this course equipped with the knowledge and strategies to conquer the challenges of dealing with insurance providers and boost your claims’ success rate. No longer will you be left in the dark, wondering why your claims are met with delays, rejections, and denials.

Stop settling and start winning the insurance games to increase collections while improving your patient experience!

Learning Objectives: 

  • Understand the difference between a rejection and a denial. Uncover the underlying cause and gain insights needed to navigate each effectively.
  • Leave with a toolbox of winning strategies to outsmart the insurance games and delay tactics.
  • Learn how to present your case to the carriers to resonate the need and ensure claims are processed appropriately the first time every time.
  • Improve your troubleshoot and appeal game – learn how to challenge decisions and increase your changes for payment.
Shifting the Focus from Insurance Demands to Patient Care - 1 - 3 CEU

Explore the nuances of language and communication within your practice that might unintentionally emphasize insurance considerations over the necessity and value of patient treatment. In the rapidly evolving landscape of dental care, the intersection of insurance relationships and patient dynamics has become a critical aspect of practice management.

Delve into the strategic considerations involved in making informed decisions about dental insurance contracts. When is the right time to change insurance relationships? How can you increase case acceptance regardless of insurance contribution? What words and processes are you using in your daily practice that is hindering your treatment presentations?

Whether you’re a provider, manager, or business team member, this course will empower you to create a practice culture that places patient well-being at the forefront while strategically managing insurance contracts.

Learning Objectives:

    • Discover strategies for fostering a patient-centered approach while navigating insurance-related decisions.
    • Improve practice culture and communication between team members and patients to show the value in services vs allowing the focus to be on “does my insurance cover that?”.
    • Learn how to interpret essential financial metrics, including insurance utilization and patient retention to determine the viability of dental insurance contracts for your practice.
    • Unlock the optimal timing to make insurance contract changes.