Dental Office Management Training

From customer care to improving dental hygiene procedures, Custom Dental Solutions is here to improve your team’s performance with measurable results.

Our team’s unique background in the dental profession ensures you are working with experts who are passionate, knowledgeable, and experienced in all areas of the field.

We offer a number of administration consulting and training opportunities.

Insurance
  • Understanding explanations of benefits
  • Processing insurance for payment within 30 days
  • Dealing with lack of payment from insurance companies
  • Fee schedule review
  • Understand when to use a medical code
  • Update the current dental codes
  • Insurance Credentialing
  • Insurance Fee Negotiation
  • Insurance Network Changes- Strategy, Change Process, and Patient Communications/Education
Scheduling
  • Block Scheduling
  • Scheduling Templates
  • Production Goal Implementation & Utilization
  • Scheduling Guidelines & Scripts
  • Recare & Operative Schedule Coaching
Business Solutions
  • Day sheet balances
  • Production Understanding and Goal setting
  • Reducing overall Accounts Receivable
  • Reduce your risk of embezzlement
  • Understand which reports using in your software
  • Personality Assessments
Customer Care
  • Telephone techniques
  • Greetings and walkout
  • Continuing care appointments
  • Reactivation
  • New Patient protocols
  • Reduce cancellations and broken appointments
  • Collecting same day payment
  • Creative payment plans for patients
  • Scheduling skills
  • Understand how to best manage patient complaints and concerns
  • Discussion of unscheduled treatment
Treatment Coordination
  • Lead to scheduled treatment
  • Financial and Insurance Presentation
  • Answering patient questions
  • Referral protocol