Administrative Solutions and Training

From customer care to improving dental hygiene procedures, Custom Dental Solutions is here to improve your team’s performance with measurable results.

Our team’s unique background in the dental profession ensures you are working with experts who are passionate, knowledgeable, and experienced in all areas of the field.

We offer a number of administration consulting and training opportunities.

Customer Care
  • Telephone techniques
  • Greetings and walkout
  • Continuing care appointments
  • Reactivation
  • New Patient protocols
  • Reduce cancellations and broken appointments
  • Collecting same day payment
  • Creative payment plans for patients
  • Scheduling skills
  • Understand how to best manage patient complaints and concerns
  • Discussion of unscheduled treatment
Treatment Coordination
  • Lead to scheduled treatment
  • Financial and Insurance Presentation
  • Answering patient questions
  • Referral protocol
Insurance
  • Understanding explanations of benefits
  • Processing insurance for payment within 30 days
  • Dealing with lack of payment from insurance companies
  • Fee schedule review
  • Understand when to use a medical code
  • Update the current dental codes
Human Resources
  • Finding the right personnel fit for your office
  • Building a productive team mindset
  • Finding your philosophy to complete your mission
  • Improve work area flow
  • Strategic planning for practice transition
  • Protecting yourself by understanding the employment laws
  • Appropriate team wages and benefits
  • Team-building experiences
  • Effective team communication strategies
Dental Hygiene
  • Perio/Laser/LLP implementation
  • Medical history updates-appropriate questions
  • Oral Cancer protocol
  • Understanding production
  • Implementing adjunctive procedures such as sealants and adult fluoride.
  • Create stress-free flow
  • Resources for clinical excellence
  • DDS/RDH conversation and patient handoff to the administrative team
Business Solutions
  • Day sheet balances
  • Production Understanding and Goal setting
  • Reducing overall Accounts Receivable
  • Embezzlement proof your financials
  • Understand which reports using in your software
  • Personality Assessments