Course Crawl

Join Us for the March 10, 2023 Course Crawl with

Keynote Speaker, LeRoy Butler!

You and Your Team are invited to our Annual 2023 Course Crawl. Earn up to 4 credits while growing your team and enjoying team activities and lunch, all while drinking a green beer! All attendees also receive a Harley-Davison Museum ticket!

The 2023 Course Crawl will be held at Harley-Davidson Museum in Milwaukee, WI!

You don’t want to miss Wisconsin’s Best CE Event!

Bring your team or come solo, we’ve got the experience you are looking for!

If you’re traveling or driving to Milwaukee, please be sure to checkout the travel page for complimentary parking details and room block details!

COVID Precautions: We are asking you to come as you feel comfortable. There are no mask or vaccine requirements to attend. If you feel ill, please stay home.

 

Bring Everyone and Register Early!

2023 Course Crawl Schedule and Speaker Lineup

*Registration opens at 7:30am. Courses begin at 8am.*

 


  

Welcome and Main Session Course

8:00am-8:50am

 

Please Click on Each Course Name to Read the Course Description.

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Communication Strategies for a Stronger Team

Speaker: Corinne Jameson-Kuehl, RDH, BS

How can your team navigate through a crazy, chaos filled and challenging day? Solution: By achieving a level of communication where trust is established.

Attitudes within the environment start with awareness. Learn strategies to attract,
retain and thrive as the dream team in the best environment by:

  • Connecting with the how and why of behavioral styles.
  • Identifying distractions and boundaries needed for a thriving team.
  • Learning to listen with the intention to understand vs. respond.
  • Implementing Practical Emotional Intelligence techniques.

Goals: to accomplish the cultural agreement of what is acceptable communication towards each other and implement a plan to hold accountability, to grow personally with awareness and together as a team for the best of community and business growth.

 

Meet Corinne Jameson-Kuehl, RDH, BS

Corinne Jameson-Kuehl, RDH, BS has been involved in the business of dentistry for over 20 years.? She is an experienced dental business owner with background experiences as a private practice clinician, practice development administrator, and previous dental staffing company founder and owner.

Corinne’s professional interests include writing articles and presenting continuing education to dental audiences across the nation. She is an editorial board member for Penn Well, the regional coordinator for the Oral Cancer Foundation, and was the 2016 recipient of the Sunstar-Butler Award of Distinction. Her professional memberships include ADA, ADHA, Seattle Study Club, AADOM, AADH. Along with Dental and Business education, Corinne holds numerous Human Resources certifications including DISC, Driving Forces, and Emotional Intelligence to better ensure employment success!

Corinne and her team at Custom Dental Solutions provide hands-on practical business development and proven solutions to owners of small businesses focusing mainly on private practice dental offices. It brings her great reward to see her clients navigate changes successfully in their personal and professional lives.


 

Group 1 Courses

9:00am – 9:50am

 

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Excel with Your Medical Histories: Don't Settle for Less!

Speaker: Dr. Joseph Best, D.D.S., Ph.D. Biosketch

How often should a medical history be completed? Does it really need to be signed? When is a verbal update adequate? How does a current or past medical condition affect your decisions in your patient’s care?

 From conditions to medications to allergies, learn what affects care and how to avoid complications. Ensure your medical history meets the requirements of your malpractice carrier and that you are armed with the necessary information to properly care for your patient.

Leave this course with practical information including:

o   How often and how should a medical history be completed for new and current patients

o   Review of conditions, allergies, and medications

o   What should your forms include to make your medical history complete and comprehensive

Meet Dr. Joseph Best, D.D.S., Ph.D. Biosketch

Dr. Best is a 1989 graduate of Marquette University School of Dentistry (MUSOD) and an adjunct associate professor at the dental school in the division of Oral and Maxillofacial Surgery. He is the course director for the Medical Emergencies and Pharmacotherapeutics courses at MUSOD and lectures extensively in pharmacology, pain control, medicine, oral surgery, and implant dentistry both at the dental school and in regional CE programs.

Dr. Best received his Ph.D. in Pharmacology and a certificate in Oral and Maxillofacial Surgery from the University of Rochester School of Medicine and Dentistry.? He is a board-certified oral and maxillofacial surgeon and maintains a private practice with Oral and Maxillofacial Surgery Associates of Waukesha in Waukesha, WI.

 

Product Preferences and Prejudice; Considerations when Making Recommendations

Speaker: Jill Meyer-Lippert, RDH

The Oral Care/Oral Hygiene Market is projected to reach $54.9 billion by 2026. With the rising trend in online purchasing and e-commerce, the number of product options available for our patients has never been greater. This course will address influences in the oral care product industry that affect our patient’s purchasing choices, how the growing number of affiliate and referral programs are shaping the market, and points to consider when making product recommendations.

Following this course, attendees will be able to:

  • Identify trends in the oral care product market
  • Discuss marketing strategies used to influence both patient and provider selections
  • Review key points to consider when making recommendations to our patients

Meet Jill Meyer-Lippert, RDH

Jill Meyer-Lippert began her dental career as a Dental Assistant and Receptionist. This experience led her to achieve her Dental Hygiene degree from Northeast Wisconsin Technical College and continue her education at the University of Southern Indiana.

Jill provides communications and educational engagement services with Custom Dental Solutions including social media, newsletters, and our popular annual Course Crawl event where she is the Chair of the Educational Committee.

Jill is passionate about educating health care professionals and can be found speaking locally and nationally.? She belongs to the Triage Cancer Speakers Bureau, the RDH Advisory Board for the Oral Cancer Foundation. She provides communications and Educational engagement services and is the Custom Dental Solutions Community Relations Manager.

Jill has served patients in clinical Dental Hygiene for over 25 years. During her clinical career, she founded and continues to own a company called Side Effect Support LLC, which is dedicated to helping cancer survivors manage short-term oral side effects and long-term damage to oral health associated with oncology treatments. She belongs to the ADHA, and received the 2014 Sunstar/RDH Award of Distinction. She enjoys spending time with her husband Ty and enjoying all things Wisconsin.

Embezzlement: How to Outsmart the Thief in Your Practice

OWNERS ONLY

Speaker: David Harris CPA, CMA, MBA, CFE, CFF

Uncover what’s really going on in your practice and respond to potential embezzlement with confidence.

Using cases drawn from Prosperident’s extensive files as teaching tools, David provides audiences with an inside look at embezzlement that is not available anywhere else. His deep understanding of the criminal mindset allows him to take his audience inside the thought process and behavior of embezzlers, and he will dispel many of the persistent misconceptions on this topic. Audiences will acquire the ability to recognize the warning signs of theft, and will leave with concrete action steps that will radically lower their risk of being victimized.

Attendees will learn:
• How embezzlers think and behave
• Warning signs that should not be ignored
• Important dos and don’ts if embezzlement is suspected.
• How to outsource key protective functions
• The top ten action steps to take now to protect yourself against embezzlement

Meet David Harris CPA, CMA, MBA, CFE, CFF

David Harris is Prosperident’s CEO.  Under David’s leadership, Prosperident has expanded over the past three decades to become a team of more than 20 highly specialized fraud investigators, forensic accountants, IT specialists, and support staff. David’s vast investigative experience, coupled with his youth-filled misadventures, and his past military service, have given him a unique insight into embezzlers’ mindsets and actions. He is passionate about sharing his wealth of knowledge with general dentists and dental specialists.

David is a sought-after speaker and an accomplished author on the topic of dental embezzlement. Dental Embezzlement: The Art of Theft and the Science of Control is his most recently published book.  His articles have appeared in every major dental publication.

David Harris believes that the best educational experiences are enhanced using humor. His entertaining and insightful presentation style has made him a favorite presenter at regional, national, and international dental conferences.

David’s professional qualifications include Certified Fraud Examiner, Forensic CPA, Chartered Professional Accountant, Certified in Financial Forensics, and Licensed Private Investigator. David is also a member of MENSA.

 


Group 2 Courses

10:00am – 10:50am

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Cybersecurity: Swindles, Cheats, and Scams: External Threats to Your Dental Office

Speaker: David Harris CPA, CMA, MBA, CFE, CFF

Embezzlement isn’t the only way your practice can be robbed; this session focuses on how not to be a target for external threats like scams, burglary, and identity/information theft. David will describe simple enhancements to help physically secure your practice, identify typical scams, and take actions that will help safeguard information and patient data.

Please note that this presentation does not discuss embezzlement.

Meet David Harris CPA, CMA, MBA, CFE, CFF

David Harris is Prosperident’s CEO.  Under David’s leadership, Prosperident has expanded over the past three decades to become a team of more than 20 highly specialized fraud investigators, forensic accountants, IT specialists, and support staff. David’s vast investigative experience, coupled with his youth-filled misadventures, and his past military service, have given him a unique insight into embezzlers’ mindsets and actions. He is passionate about sharing his wealth of knowledge with general dentists and dental specialists.

David is a sought-after speaker and an accomplished author on the topic of dental embezzlement. Dental Embezzlement: The Art of Theft and the Science of Control is his most recently published book.  His articles have appeared in every major dental publication.

David Harris believes that the best educational experiences are enhanced using humor. His entertaining and insightful presentation style has made him a favorite presenter at regional, national, and international dental conferences.

David’s professional qualifications include Certified Fraud Examiner, Forensic CPA, Chartered Professional Accountant, Certified in Financial Forensics, and Licensed Private Investigator. David is also a member of MENSA.

 

Ways Dental Teams Mess Up OSHA Compliance

Speaker: Julie Varney

3 Areas of Infection Control that needs improving to maintain providing the safest dental visit for patients. 
 
Just because we as Dental Professionals have always done it this way, it may not be ok for today’s practices. Whether you learned on the job or from an educational institution, processes change and evolve with dental infection control. We must change with the times with an open mind through education and information that is available for Dental Infection Control. 
From room break down to instrument processing learn what has changed to enhance your team’s knowledge. 
 
Learn today. Evolve Tomorrow.
 
Course Objectives:
– Learn what we do wrong in room break down and how to correct it.
– Learn what we do wrong in instrument processing and how to fix it. 
– Learn what areas of maintenance we often forget and how to get back on track. 

Meet Julie Varney

Julie Varney, CDA,RDA,COA, FAADOM, CDSO, CDSH is an active Dental Assistant from Syracuse, NY. With over 25 years of dental assisting experience, Julie has many facets of the profession that she is experienced in. Julie is often focusing on unlocking hidden potential, while delivering positive change to Dental Assistants and their doctors chairside.  Inspiring while relating, engaging and educating dental assistant teams with simple solutions today for powerful results tomorrow in the areas of efficiency, organization and infection control/osha. 

Julie earned her CDA, RDA from Hudson Valley Community College and BA in Organizational Management at Keuka College. Previously she was a Director/Instructor of a Dental Assistant Program in Syracuse, NY for 10 years. In 2016, she was named Top 25 Women in Dentistry as a Dental Assistant by Dental Products Report magazine.

Julie’s goal is to mentor dental assistants on how to survive and thrive chairside for career longevity.

By momentum shifting the assistant’s focus on what they do best with what they have, instead of what they don’t have and they don’t do well. 

Julie non-conventional method of mentoring is creating fun, engaging and educating lectures or coaching based on each dental assistant’s learning style (based on the VARK Model). 

Through interactive mentoring with webinars, hands-on lectures, virtual from the op, one on one or in- office workshops for the dental assistant, Julie can help them shift the momentum. 

The end goal: Lead to Succeed in your career for longevity.

Member of:

  • American Dental Assistant Association
  • American Association of Dental Office Management
  • Academy of Dental Management Consultants
  • OSAP

Certifications:

  • CDA-DANB
  • COA-DANB
  • RDA-NYS State
  • HIPAA-Institute for Dental Compliance
  • OSHA-Institute for Dental Compliance
  • Certified AHA Instructor

 

Insurance Hacks to Reduce Denials for Necessary Treatment

Speaker: Jill Shue

“Your treatment request has been denied. Your records do not support the need for a crown.”

“Your plan covers scaling and root planing when there is evidence of bone loss…your bone loss level doesn’t appear to warrant scaling and root planing.”

Our clinical providers have done an excellent job diagnosing and providing appropriate treatment recommendations, yet, too often, we receive a denial for procedures completed and we are made to look like we are over-diagnosing, providing unnecessary treatment to our patients. Learn the tips and tricks in reducing these denials and what to do when the denial comes. How are you able to work through denials and obtain benefits for your patients through the plan they have purchased?

Following this course, you will be able to:

  • Send a clean claim with the appropriate documentation the first time.
  • Troubleshoot potential problem areas before the claim leaves your office
  • How to handle a denial
  • Educating your patients on their benefits

 

Meet Jill Shue

Jill Shue was educated at the University of Wisconsin-Milwaukee, where she studied English and Psychology. She has over 14 years of medical office operations and dental office management experience and knowledge to share with clients. Having gone through several transitions within the dental practice, she brings essential skills in supporting you through changes.?

Jill believes that learning is never done there’s always room to grow. She is a Fellow and member of the American Association of Dental Office Managers (AADOM). Jill founded and manages Custom Dental Solutions’s quarterly Office Manager Roundtable for managers to network and grow professionally with others who have walked in their shoes a need greatly desired by dental office managers. Jill is also the Vice President of the Custom Dental Solutions PACE Board of Education and manages all attendee registrations for our annual Course Crawl.

Jill enjoys teaching administrative team members, practice managers, and owners long-term success in practice management, tracking practice metrics, and enhancing your team’s utilization of your software. Through unique and hands-on training, she guides teams through maximizing correct insurance coding, efficient insurance processing, and effective billing techniques to increase your bottom line while improving the patient experience.?

Seeing you reach your goals drives her – Your success is her success.

When Jill is not working in offices, she enjoys camping with her husband, spoiling her niece and two nephews, and entertaining her four rescues: Amelia Gene, Piper (Dogs), Coraline, and Augustus “Gus” (Cats).


 

Group 3 Courses

11:55am – 12:45pm

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Communication Keys: The Perfect Handoff

Speaker: Julie Varney

Drop and Dash… how effective is your patient handoff? 
 
Course Objectives:
 
– Learn how to manage the patient from back to front.
– Learn clear conversational points
– How to stream line the process so that everyone is on point. 

Meet Julie Varney

Julie Varney, CDA,RDA,COA, FAADOM, CDSO, CDSH is an active Dental Assistant from Syracuse, NY. With over 25 years of dental assisting experience, Julie has many facets of the profession that she is experienced in. Julie is often focusing on unlocking hidden potential, while delivering positive change to Dental Assistants and their doctors chairside. Inspiring while relating, engaging and educating dental assistant teams with simple solutions today for powerful results tomorrow in the areas of efficiency, organization and infection control/osha.

Julie earned her CDA, RDA from Hudson Valley Community College and BA in Organizational Management at Keuka College. Previously she was a Director/Instructor of a Dental Assistant Program in Syracuse, NY for 10 years. In 2016, she was named Top 25 Women in Dentistry as a Dental Assistant by Dental Products Report magazine.

Julie’s goal is to mentor dental assistants on how to survive and thrive chairside for career longevity.

By momentum shifting the assistant’s focus on what they do best with what they have, instead of what they don’t have and they don’t do well.

Julie non-conventional method of mentoring is creating fun, engaging and educating lectures or coaching based on each dental assistant’s learning style (based on the VARK Model).

Through interactive mentoring with webinars, hands-on lectures, virtual from the op, one on one or in- office workshops for the dental assistant, Julie can help them shift the momentum.

The end goal: Lead to Succeed in your career for longevity.

Member of:

  • American Dental Assistant Association
  • American Association of Dental Office Management
  • Academy of Dental Management Consultants
  • OSAP

Certifications:

  • CDA-DANB
  • COA-DANB
  • RDA-NYS State
  • HIPAA-Institute for Dental Compliance
  • OSHA-Institute for Dental Compliance
  • Certified AHA Instructor

 

 

Go Beyond Setting the Stage for Perio: How to Get Results on the War Against Biofilm

Speaker: Connie Traynor, BAS, RDH

This one hour program reinforces a team approach to successful implementation and treatment of periodontal disease. Connie provides a brief overview of setting the stage and grade for your periodontal patients, and then takes deeper dive into gaining case acceptance and successful outcomes
of periodontal treatment. She will accomplish this by sharing case presentation skills, promoting a calibrated team approach, and discussing different weapons we have to get our patients’ engaged in
their journey to health.

Course Objectives:
 Provide a quick overview of the AAP staging and grading classification system
 Identify a strategy to calibrate your team for case presentation
 Share ways to promote patient compliance with recommendations
 Review ways to engage patient in a partnership to health

Meet Connie Traynor, BAS, RDH

Connie Traynor, BAS, RDH is a 2003 graduate of the Fox Valley Technical College Dental Hygiene Program and a 2018 graduate of the University of Oshkosh in the Leadership and Organizational Studies Program.  Her clinical background has varied between private, specialty, and large group practice.  She began a supportive role as a Regional Hygiene Consultant with Midwest Dental in 2012.  With the acquisition into Smile Brands in 2020 her current role is as a Clinical Operational Support Specialist.  In this role she supports dental teams in over 35 offices.  As a primary member of the field support team she focuses on creating ethical, successful dental practices with a strong focus on clinical excellence.  She has been an active member of the Wisconsin Dental Hygiene Association – serving in various roles over the years and is a member of the Fox Valley Technical College Dental Advisory Board.

Emergencies in a Dental Practice

Speaker: Dr. Joseph Best, D.D.S., Ph.D. Biosketch

After this course you will be able to:

  • Determine if your office is prepared to manage a medical emergency
  • Learn the key components of a dental office emergency kit and how to use them
  • Develop strategies to ensure that your office is prepared to manage a medical emergency

 

 

Meet Dr. Joseph Best, D.D.S., Ph.D. Biosketch

Dr. Best is a 1989 graduate of Marquette University School of Dentistry (MUSOD) and an adjunct associate professor at the dental school in the division of Oral and Maxillofacial Surgery. He is the course director for the Medical Emergencies and Pharmacotherapeutics courses at MUSOD and lectures extensively in pharmacology, pain control, medicine, oral surgery, and implant dentistry both at the dental school and in regional CE programs.

Dr. Best received his Ph.D. in Pharmacology and a certificate in Oral and Maxillofacial Surgery from the University of Rochester School of Medicine and Dentistry.? He is a board-certified oral and maxillofacial surgeon and maintains a private practice with Oral and Maxillofacial Surgery Associates of Waukesha in Waukesha, WI.

 

 


 

Keynote Session with LeRoy Butler,

followed by Photos and Autographs

1:30pm – 2:30pm

Listen to LeRoy Butler’s inspirational story – from Wheelchair to the Lambeau Leap. You and Your Team will leave the 2023 Course Crawl inspired!

 

About LeRoy Butler

LeRoy Butler’s NFL career, he was known for his determination, grit, and positive attitude on the field.  Off the field he was viewed by many as one of the vocal leaders of the 1990’s Green Bay Packers.

LeRoy played his entire career with the Green Bay Packers, from 1990 through 2001.

As a member of the Pro Football Hall of Fame 1990’s All-Decade team, a 4-time Associated Press All-Pro selection, and a 4-time NFL Pro Bowl selection, his work on the football field has been widely recognized. He was the first player in NFL history to record 20+ sacks and 20+ interceptions in a career.

During his 12 seasons with the Packers, Butler recorded 953 tackles, 38  interceptions, 553 return yards, 12 fumble recoveries, 3 defensive touchdowns and 20 1/2 sacks. He led or tied for the team lead in interceptions in five different seasons. He was the first defensive back in NFL history to gain entrance in the 20 Sack/20 Interception Club.

     

     

     


     

     

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